Delivery

Our products arrive flat-packed on a pallet. To aid with speedy assembly, 90% of the fixings will already be inserted into the panels. The shipment will come with super easy to understand instructions.

The driver will be able to deliver your pallet(s) to a ground floor location using a hand pallet truck, they will not be able to assist in carrying goods upstairs. 

The pallets are packed in a particuclar sequence to avoid damage during transit. If you plan to move the pallet elsewhere after it has been delivered by us, we recommend you keep it in its original packaging. 

In the rare circumstance that a part picks up damage, please email us with a picture and the part number. The part number begins with H and is usually engraved on the back of the panel. Please note that we can only be responsible for damage occurring during our delivery process, and not that of 3rd parties.

 

UK Deliveries

UK deliveries are made by Palletforce. We can deliver on a day of your choice, time specific deliveries can be made by request.

 

Europe Deliveries

European deliveries are made by DSV road. The shipment will arrive packaged onto a pallet. For orders made outside of the UK, we will not charge tax on your order. DSV will act as the freight forwarder and collect import tax and duty during the import process.

Rest of the World

Deliveries to the rest of the world are made by DSV air. The shipment will arrive packaged onto a pallet. For orders made outside of the UK, we will not charge tax on your order. DSV will act as the freight forwarder and collect import tax and duty during the import process.